…because you are supposed to be engaged. Fully engaged.
This is one of the things that I learnt from my SMSMT mentor Stephen Hall. Be fully present for the client, keeping in mind your obligations to the company, friends and family. Be an adult, get the job done. Over-deliver when you can, but ensure that you deliver.
No client wants to hear about how drunk you got last night - imagine going to a dentist or a heart specialist and hearing how unwell you are from alcohol abuse. All that most clients want is for you to get the job done - that said, it is easier to ask you back for another engagement if you are someone that they like doing business with. Being liked is part of the job.
Are you a consultant? Is there any of this stuff that doesn’t make perfect sense to you? If so, tell me about it.
0 Responses to “Consulting: It’s called an engagement because…”